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# Useful prompts

Pi works best with concrete prompts that name the customer, the timeframe, or the artifact you want. Vague prompts get vague answers. The ones below are real prompts in use across CSM teams. Save any of them as a quick prompt from the composer (the bookmark icon next to the send button).

### Catch up on a customer

*Prompt:* "Catch me up on Acme since my last comment."
Good for Monday morning when you've been off a customer for a week.

*Prompt:* "Summarize the last 30 days for customer #42 in five bullets."
Good for handoffs and account reviews.

*Prompt:* "Who at Globex hasn't responded in 7 days?"
Good for finding stalled threads before a status meeting.

### Plan your week

*Prompt:* "What changed across my customers since yesterday?"
Good for the first five minutes of the day.

*Prompt:* "Which of my onboardings are likely to slip past their target launch?"
Good for Friday triage. Pulls from [Forecast launches](/product/ask-pi/forecast-launches).

*Prompt:* "List every customer-facing task due this week, grouped by customer."
Good for scoping a week before standup.

### Draft a message

*Prompt:* "Draft a check-in email to every primary contact in UAT this week. Keep it under 80 words."
Good for batch outreach. Pi uses your [voice profile](/product/ask-pi/voice-profile).

*Prompt:* "Write a comment on Acme's onboarding flagging the integration test failure from yesterday."
Good for closing the loop after a Slack thread.

*Prompt:* "Draft an apology to the primary contact at customer #88 for missing the kickoff."
Good when you need to set tone but don't want to start from a blank page.

### Explain risk and forecast

*Prompt:* "Why is Acme flagged at-risk?"
Good for prepping a save call. Returns the signals Pi used.

*Prompt:* "Forecast launch for Globex with the contributing factors."
Good for putting numbers behind a gut feel.

*Prompt:* "Compare Acme's onboarding velocity to similar customers."
Good for executive updates.

## Tips for sharper prompts

* Name the customer by id (`#42`) or domain (`acme.com`) when more than one match is possible.
* Anchor on a timeframe: "since Monday", "last 14 days", "this quarter".
* Tell Pi the output shape: "in five bullets", "as a table", "under 80 words".
* Ask for sources if you're going to act on the answer.

## Related

* [What Pi can do](/product/ask-pi/what-pi-can-do)
* [Pi preferences](/product/ask-pi/pi-preferences)
* [Voice profile](/product/ask-pi/voice-profile)

Email **[help@pivotal.app](mailto:help@pivotal.app)** with a screenshot of where you got stuck and the customer or onboarding id from the URL.