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> For a complete documentation index, see https://docs.pivotal.app/llms.txt.
> For full documentation content, see https://docs.pivotal.app/llms-full.txt.
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# Plans and seats

Pivotal bills per active seat. A seat is any teammate with an accepted invite, regardless of role. Owner counts. Admins count. Members count. Pending invites do not count until accepted. You add seats by inviting; you remove seats by deactivating from **Admin > Team**.

Plan and seat management lives under **Admin > Billing > Plan**. Owner and Admin roles can change plans.

## The three plans

| Plan     | Per seat                        | Included                                                                                            | Caps                                      |
| -------- | ------------------------------- | --------------------------------------------------------------------------------------------------- | ----------------------------------------- |
| **Solo** | Free                            | 1 seat, 5 customers, manual data entry                                                              | No integrations, no API, no custom domain |
| **Team** | $39/seat/mo, $32/seat/mo annual | All integrations, API, webhooks, unlimited customers                                                | No SSO, no audit log, no custom domain    |
| **Pro**  | $79/seat/mo, $65/seat/mo annual | Everything in Team plus SSO (SAML, Google), audit log, custom domain, white-label, priority support | None                                      |

Annual prices billed up-front for the year. Monthly bills on the 1st or on your activation anniversary, your pick during checkout.

## How proration works

Add a seat mid-cycle and Pivotal prorates the partial month on the next invoice. If your cycle runs the 1st to the 30th and you invite someone on the 16th, that seat costs roughly half the monthly rate on the next bill. Remove a seat mid-cycle and Pivotal credits the remaining days against the next invoice. Credits don't expire and don't refund to your card; they offset future charges.

Switching plans mid-cycle (Team to Pro or vice versa) prorates the same way: credit for the unused portion of the old plan, charge for the matching portion of the new plan.

## Annual vs monthly

Switching from monthly to annual takes effect on your next billing date and unlocks the annual rate immediately on the next invoice. Switching from annual back to monthly takes effect at the end of the current annual term; Pivotal does not refund unused annual time.

## What counts as a seat

| Counts                                               | Doesn't count                           |
| ---------------------------------------------------- | --------------------------------------- |
| Active Owner                                         | Pending invite                          |
| Active Admin                                         | Revoked invite                          |
| Active Member                                        | Deactivated teammate                    |
| Reactivated teammate (back-billed for current cycle) | Customer-portal users (free, unlimited) |

Customer-portal users (your customers' contacts logging into the portal) never count as seats. Invite as many as your customers need.

## Two gotchas

**Deactivating mid-cycle.** Deactivation is immediate. The teammate loses access the moment you confirm. The credit hits the next invoice. To preserve historic activity, deactivate rather than delete; deletion removes the teammate's name from past comments and replaces it with "Deactivated user."

**Trial workspaces.** New workspaces get a 14-day trial of Team. You won't be charged until the trial ends. If you want to extend, email [help@pivotal.app](mailto:help@pivotal.app) before day 14 with a reason; the team approves most extensions inside a business day.

## Related

* [Payment method](/product/setup/payment-method)
* [Invoice access](/product/setup/invoice-access)
* [Roles and permissions](/product/setup/roles-and-permissions)

Email **[help@pivotal.app](mailto:help@pivotal.app)** with a screenshot of where you got stuck and the customer or onboarding id from the URL.